Return Policy Overview
Discover our straightforward return procedures, designed to ensure your satisfaction with every handmade jewelry purchase. Learn how to initiate returns, understand the timeframe, and review important conditions for a seamless experience.
What is your return policy for handmade jewelry?
Find clear guidance on returning your unique, lightweight jewelry with ease and confidence.
How can I initiate a return for my purchase?
To start a return, contact our customer service within 14 days of delivery.
Are there any products excluded from returns?
Custom or personalized pieces are not eligible for return.
What is the time frame to return an item?
Returns must be made within 30 days of receiving your order.
Do I need the original packaging for a return?
Yes, please include the original packaging to ensure a smooth return.
Who covers the return shipping costs?
Customers are responsible for return shipping fees unless the item is defective.
How will I receive my refund?
Refunds are processed to the original payment method within 7 business days.
Customer Satisfaction, Our Promise to You
Explore our return guarantee, featuring straightforward steps and prompt refunds to provide you confidence and complete satisfaction.
